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Privacy Policy

Last updated: April 03, 2026

This Privacy Policy describes how tryviraldraw ("we", "our", or "us"), operating the website tryviraldraw.com and the Lucky Draw Pro platform, collects, uses, maintains, and discloses information collected from users ("you" or "User") of our website and services.

1. Information We Collect

We may collect and process the following types of personal data:

• Account Information: Name, email address, phone number, and password when you register for an account.
• Billing Information: Payment method details (processed securely through Razorpay; we do not store your card/UPI details on our servers).
• Campaign Data: Campaign names, participant lists (names, emails, phone numbers) uploaded or collected through your campaigns.
• Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and click behavior.
• Device Information: Device type, screen resolution, and unique device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to remember your preferences, analyze traffic, and improve the user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create and manage your account, provide access to the platform, and deliver our services.
• Payment Processing: To process subscription payments securely via Razorpay. Payment data is handled entirely by Razorpay's PCI-DSS compliant infrastructure.
• Communication: To send you account-related notifications, billing receipts, service updates, and security alerts.
• Support: To respond to your inquiries, troubleshoot issues, and provide customer support.
• Analytics: To understand how users interact with our platform and improve our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Payment Data & Razorpay

We use Razorpay as our payment gateway. When you make a payment, your payment information (card details, UPI ID, net banking credentials) is transmitted directly to Razorpay's secure servers. We do not store your complete card number, CVV, or banking credentials on our servers. We only receive a transaction confirmation and receipt from Razorpay.

Razorpay's privacy policy applies to payment processing: https://razorpay.com/privacy/

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data in the following limited circumstances:

• Payment Processing: Razorpay receives payment information to process transactions.
• Email Services: EmailJS may process email-sending requests if you configure winner notifications.
• Legal Requirements: If required by law, subpoena, or court order, we may disclose your information to comply with legal obligations.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will delete your data within 30 days, except where we are legally required to retain certain records (such as billing records for tax/accounting purposes).

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure password storage using hashing algorithms
• Access controls to restrict unauthorized access to user data
• Regular security reviews and updates

While we take every precaution to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cookies

Our website uses cookies to:

• Remember your login session and preferences
• Track campaign analytics and referral data
• Analyze website traffic and user behavior

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our platform.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a machine-readable format (CSV export).
• Objection: Object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at support@tryviraldraw.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@tryviraldraw.com
• Website: Contact Page

© 2026 Lucky Draw Pro by tryviraldraw. All rights reserved.