Last updated: April 03, 2026
We value your feedback and are here to help. Whether you have a question about our platform, need technical support, want to report an issue, or have a billing inquiry — our team is ready to assist you.
Business Name: tryviraldraw
Product: Lucky Draw Pro (SaaS Platform)
Registered Address: India
Support Email: support@tryviraldraw.com
Website: https://tryviraldraw.com
For general questions about Lucky Draw Pro, our features, pricing, or how the platform works, please email us at support@tryviraldraw.com. We are happy to walk you through our services.
If you are experiencing technical issues with the platform (campaign creation, participant management, winner selection, etc.), please email us with your registered email address and a description of the issue. Include screenshots if possible so we can resolve it quickly.
For billing inquiries, subscription changes, payment failures, or refund requests, please contact us at support@tryviraldraw.com with your account email and transaction details. Payments are processed securely through Razorpay.
If you wish to delete your account and all associated data, send an email to support@tryviraldraw.com from your registered email address with the subject line "Account Deletion Request". We will process your request and confirm deletion within 7 business days.
If you are interested in partnering with us, integrating our services, or exploring business opportunities, please reach out to support@tryviraldraw.com with details of your proposal.
We strive to respond to all inquiries within 24-48 business hours (Monday to Saturday, 10 AM - 7 PM IST). During peak periods, response times may take slightly longer, but we will always aim to get back to you as quickly as possible.
In case of any grievances regarding the services provided, you may contact our Grievance Officer:
Designation: Grievance Officer
Email: support@tryviraldraw.com
Grievance Resolution Time: Within 15 business days of receipt